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Customer Support


Context Help

If you lose your way inside our Control Panel, the first step you should take is to press the Help button, which is visible on each and every page. A context menu will show up. It comprises exhaustive info about all the actions that you can carry out on that particular page. Each pop-up window opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a rich array of educational video clips illustrating how to work with our Control Panel. They're meant for those of you who would like to see how things are getting done instead of only reading articles. In this way, everyone can quickly become familiar with our web hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't find the answer you need, take a look at our comprehensive FAQ database, which comprises questions asked by actual users and offers practical solutions. We constantly "revamp" our FAQ section with new Q&A's in an attempt to encompass all the new additions and innovations related to our system.

Ticketing System

If you still can't discover the answer you need in the FAQ section either, you can get in touch with our fantastic team of client support engineers available 24x7x365 and ready to assist you with any query. Each trouble ticket you open will be answered within sixty minutes (the average support ticket response time being about 20 minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 289020

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com